Privacy Policy

When you place an order, we collect personal information including your name, email address, shipping address, and payment details. Payment information is processed securely by Stripe and is never stored on our servers.

We may also collect non-personal information such as browser type, device information, and pages visited to help us improve our website.

We use your personal information to process and fulfil your orders, send order confirmations and shipping updates, and respond to your enquiries.

With your consent, we may also use your email address to send you news about new products, promotions, and updates from Mystical Cottage. You can unsubscribe at any time.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers (such as shipping carriers and payment processors) solely to fulfil your order.

We may disclose your information if required by law or to protect the rights, property, or safety of Mystical Cottage, our customers, or others.

Our website uses cookies to enhance your browsing experience and to understand how visitors use our site. You can choose to accept or decline cookies via the cookie banner when you first visit.

Essential cookies are required for the website to function correctly. Analytics cookies are only set with your explicit consent.

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All transactions are encrypted using SSL technology.

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, please contact us via our Contact page.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

This policy was last updated on 22 August 2026.