Refund Policy

At Mystical Cottage, we want you to be completely happy with your purchase. If something isn’t right, we’ll do our best to make it right.

We accept change-of-mind returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging.

To initiate a return, please contact us via our Contact page with your order number and reason for return. Return shipping costs are the responsibility of the customer for change-of-mind returns.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and a photo of the issue.

We will arrange a replacement or full refund at no additional cost to you, including return shipping where applicable.

For hygiene and safety reasons, the following items cannot be returned unless faulty: incense, loose herbs, and any items that have been opened or used.

Digital products and gift cards are non-refundable.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the credit.

We are happy to exchange items for a different product of equal or lesser value, subject to stock availability. If the replacement item is of greater value, you will be charged the difference.

To request an exchange, please contact us within 14 days of receiving your order.

If you have any questions about our refund policy or would like to initiate a return, please reach out via our Contact page. We aim to respond to all enquiries within 1–2 business days.